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 Making Payments |
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Here are a few things to remember when making payments:
- Payments are to be made via check, money order, credit card, or cash to KITUSA.
- Please include your customer Identification Number on each check or payment you make.
- Returned checks or invalid credit card accounts will be charged a $30 service charge.
- Auto Bank draft accounts will be charged a $30 service charge for returned transfers.
KITUSA Internet
P.O. Box 2060
Salina, KS 67402-2060
Click here to login and pay your bill online.
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| Canceling Service |
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If you need to cancel, here a few tips and items to take note of:
- If a customer no longer wants to receive Internet services through KITUSA, they must cancel their service.
- Customers wishing to cancel may complete the Cancel Service Request Form, or send us a fax: (785) 823-1147, or send a letter of cancellation to: KITUSA - P.O. Box 2060 - Salina, Ks - 67402
- Charges to your Internet account will continue to accrue regardless of use or non use of the internet account until a cancellation notice is received.
To cancel, please complete the Cancel Service Request Form with your account information.
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| Refunds |
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Here are the policies on refunds:
- Refunds are not given on monthly accounts where the user was able to access the Internet.
- Refunds can take 4-6 weeks for processing.
- Cancellations on a package plan will result in a charge of $22.85 per month that access was granted.
- There are no refunds for added cost features. (example. extra e-mail's, dial-in's, or web space)
- Refunds are not granted on a prorated basis.
- Refunds are calculated on a months remaining basis.
- Refunds are not issued to customers who experience personal computer problems (example. computer failure, modem failure, hardware failure).
- “a refund processing fee of $20.00 will be assessed to all annual, semi annual and quarterly accounts canceled prior to the end of their term.
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